Shipping time: Orders placed by 20:00, Monday–Friday, will be shipped the following business day. No shipments on weekends and public holidays (customer messages will still be replied).
Delivery schedule: Convenience store pickup usually takes 2–3 business days to arrive; home delivery time may vary depending on the region.
Order reminder: Delivery time may be delayed due to incomplete address, store changes, or weather conditions.
Returns & exchanges: Liquid/cream products cannot be returned or exchanged once opened. Other products follow the 7-day cooling-off period under the Consumer Protection Act (products must remain intact).
Packaging: Outer boxes are consumables. Minor creases during transportation are not considered defects.
Customer service: For assistance, please provide your order number / issue description / photos via our Customer Service Center, and we will respond as soon as possible.